Refund policy

Returns and Refunds Policy

RIGHT OF WITHDRAWAL — 14 DAYS

If you are purchasing as a consumer, you have the right to withdraw from the purchase within 14 days of the day on which you, or a third party designated by you, receive the products, without giving any reason and without penalty (arts. 52 et seq. of the Italian Consumer Code — Codice del Consumo, Legislative Decree 206/2005, implementing Directive 2011/83/EU). If the order contains several products delivered separately, the 14 days run from receipt of the last product.

HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

Simply write to us at info@youever-beauty.com within the 14 days, stating your order number and the products you wish to return. We will reply with confirmation and shipping instructions. There is no particular form to fill in; any explicit statement is valid.

The products must be sent back to us within 14 days of the withdrawal notice, to the following address:

YouEver S.r.l.
Via Vittorio Veneto 67
10014 Caluso (TO), Italia

RETURN CONDITIONS

  • The products must be returned undamaged, complete with every component and with the original packaging.
  • You may open the outer packaging and inspect the product, as you would in a shop, but you must not use it beyond what is necessary to examine it.
  • The cost of the return is borne by you, except in the case of a defective, damaged or incorrect product, where we bear it.
  • We recommend using a tracked shipment: until we receive the parcel, the risk of its loss remains with you.

PRODUCTS SEALED FOR HYGIENE REASONS

Pursuant to art. 59(1)(e) of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005), the right of withdrawal does not apply to sealed products which are not suitable for return for reasons of hygiene or health protection and which have been opened after delivery. This category includes cosmetics whose guarantee seal or protective film has been removed.

In practice: you may freely return a product that is still sealed; if you have broken the seal and used the product, withdrawal is no longer available. Your rights in the case of a defective or non-conforming product naturally remain valid at all times.

REFUNDS

Once the return has been received and checked, we will confirm the outcome to you by e-mail. The refund is made within 14 days from the moment we receive the products or proof that they have been sent, using the same means of payment used for the purchase, unless otherwise agreed. The refund covers the price of the products and the cost of the initial standard shipping; it does not cover any supplement paid for delivery faster than standard.

The time it actually takes for the credit to appear depends on the institution that issued the card or on the payment network. If you do not see the credit 10 business days after our confirmation, write to us at info@youever-beauty.com and we will check it together.

DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

Please check the products on delivery. If you receive an item that is defective, damaged in transit or different from the one ordered, write to us at info@youever-beauty.com attaching a few photographs: we will replace it or refund it in full, with shipping and return costs borne by us.

LEGAL GUARANTEE OF CONFORMITY

All products are covered by the legal guarantee of conformity of 24 months from delivery provided for by arts. 128 et seq. of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005). In the event of a lack of conformity you are entitled, at your choice and under the conditions laid down by law, to have conformity restored, to a reduction in the price or to termination of the contract. No provision of this policy limits those rights.

The guarantee does not cover the natural using up of the product through use, nor damage resulting from improper storage (for example prolonged exposure to heat sources or direct sunlight) or from use other than that indicated on the label.

PROMOTIONAL PRODUCTS AND GIFT SETS

Products purchased on promotion are subject to the same rules as products at full price. Gift sets may be returned only complete with all the products they contain, each still sealed.

EXCHANGES

We do not handle direct exchanges. The quickest way to obtain a different product is to withdraw from the one you received and order the one you want separately.

COMPLAINTS AND DISPUTE RESOLUTION

You may send any complaint to info@youever-beauty.com: we reply within 5 business days. If you reside in the European Union, you may also turn to the European online dispute resolution platform at ec.europa.eu/consumers/odr

Last updated: August 2026.