Shipping policy

Shipping policy

WHERE WE SHIP

We ship to Italy and to every European Union country. We do not currently ship outside the European Union.

PROCESSING TIME

Orders are prepared within 1-2 business days of payment confirmation. Orders received on Saturdays, Sundays or public holidays are processed on the next business day.

DELIVERY TIME

  • Italy: 2-4 business days from dispatch
  • European Union: 4-8 business days from dispatch

These times are estimates and do not include delays caused by the carrier.

SHIPPING COSTS — ITALY

  • Italy (mainland): €6.90 — free on orders of €55.00 or more
  • Italy, islands (Sicily and Sardinia): €8.00 — free on orders of €55.00 or more

SHIPPING COSTS — EUROPEAN UNION

Within the European Union the cost depends on the destination country and on the total weight of the order. For each country the figures below are, in order, the cost up to 0.8 kg, from 0.8 to 2.5 kg and over 2.5 kg:

  • France, Germany, Austria, Netherlands, Slovenia, Croatia, Hungary: €12.90 — €14.90 — €17.90
  • Spain, Belgium, Luxembourg, Poland, Czechia, Bulgaria: €13.90 — €15.90 — €19.90
  • Portugal, Greece, Denmark, Romania, Slovakia: €14.90 — €17.90 — €22.90
  • Sweden, Finland, Ireland, Estonia, Latvia, Lithuania: €18.90 — €22.90 — €29.90
  • Cyprus and Malta: €24.90, regardless of weight

The exact cost is always calculated and shown at checkout, before payment.

SMALLER ISLANDS AND FREE ZONES

For some island destinations and free zones — including Corsica, the Balearic Islands, the Azores and Madeira — the carrier applies a surcharge that is not included in the rates above. If your address falls within one of these areas we contact you before dispatch: you can either accept the additional cost or cancel the order for a full refund, at no cost to you.

TRACKING

As soon as the parcel leaves, you receive the tracking number by email. If it does not arrive within 3 business days of your order, check your spam folder and then write to us at info@youever-beauty.com.

TAXES

All prices shown on the site include VAT. No customs duties or import charges are due on shipments within the European Union.

WRONG ADDRESS OR UNCOLLECTED PARCEL

Please check the address you enter carefully: we can only change it before dispatch. If the parcel comes back to us because the address was incomplete or it was not collected, we contact you to arrange a new shipment or a refund of the products.

DAMAGED IN TRANSIT

If the parcel arrives visibly damaged, accept the delivery with reservation and write to us within 48 hours attaching photographs of the parcel and its contents: we will resolve it with a new shipment or a refund, as you prefer.

CONTACT

For information about your shipment: info@youever-beauty.com

Last updated: September 2026.